We sincerely appreciate your business and hope that you are happy with your product and shopping experience. Your satisfaction is always our top priority!
If you are not completely satisfied with your purchase, please return it within 14 days of receipt in the original product package. Full refund, less shipping and handling will be posted to your credit card. If the product you are returning was purchased with our Free shipping and handling promo, the actual S & H charge will be deducted from your refund total.
When returning an item, please consider insuring it against damage or loss.
In the event the product is returned without the original package, a 15% restocking fee will be charged.
Products returned after 14 days of receipt of your order will receive a store credit only less shipping and handling.
All gift returns are store credit only. Product must be in the original package and new and unused condition.
GameOnGear products are guaranteed to be free of defects in material and workmanship under normal and intended use for a period of one year from the date of your purchase. In the event of a defect, please e-mail us your name, phone number, detailed description and photos of the defective merchandise along with the proof of purchase to help (at) gameongear.com
NO REQUEST will be taken into consideration without valid proof of purchase.
If our product fails to meet our limited warranty during the warranty period, we will at our discretion repair or replace the product free of charge.
We offer NO WARRANTY in cases of normal wear, accidents, misuse or damage due to inadequate care or neglect. Our WARRANTY does not cover damage due to environmental or natural elements, improper storage of the products, or other causes not arising out of defects in material and workmanship.
Please note: International duties (custom charges and fees) are the responsibility of the customer and are not included in the standard delivery rates of your order. These are the responsibility of the customer. The customer will be responsible for payment of any such import duties and taxes (your local post office may contact you). Depending on your delivery destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We advise you to check the cost of duties before you place your order. In the event you fail to collect your package due to non-payment of local customs, we will refund your purchase price less original shipping and handling upon return receipt of unclaimed package.